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Privacy Policy


Last Updated: May 14, 2026

Welcome to arloo.fun

This Privacy Policy explains how Volanse Co., Ltd. (“we,” “our,” or “us”) collects, uses, stores, shares, and protects personal information when you visit or use our website, mobile application, business listing platform, review features, advertising services, contact forms, and other related services collectively referred to as the “Platform.”

Our Platform allows users to discover local businesses, search for services, view business information, post reviews, submit ratings, upload photos, contact businesses, and interact with business owners and other users.

By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

Website Name: arloo
Website Address: https://www.arloo.fun
Company Name: Volanse Co., Ltd.
Business Location: Yangon, Myanmar
Contact Email: 

Phone: +95 XX XXX XXXX

We operate an online local business directory, listing, review, and discovery platform designed to help users find businesses, services, shops, restaurants, professionals, and other local providers in Myanmar.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the Platform, or from third parties where permitted.

2.1 Information You Provide to Us

We may collect information that you voluntarily provide, including:

  • Name
    Email address
    Phone number
    Username
    Password or account login information
    Profile photo
    Business name
    Business address
    Business phone number
    Business email address
    Business website
    Business registration or verification documents
    Photos, videos, and other media
    Reviews, ratings, comments, and feedback
    Messages submitted through contact forms
    Customer support requests
    Advertising or promotion inquiries
    Payment or billing details, if paid services are offered
    • 2.2 Information Collected Automatically

    • When you visit or use our Platform, we may automatically collect certain technical and usage information, including:
       
      IP address
      Browser type and version
      Device type
      Operating system
      Internet service provider
      Referral source
      Pages viewed
      Search queries
      Listings viewed
      Date and time of visits
      Time spent on the Platform
      Clicks and user interactions
      Approximate location based on IP address
      Cookies and similar tracking data
       
      This information helps us improve security, performance, search results, user experience, and platform reliability.
      • 2.3 Location Information

      • Our Platform may use location-related information to help users find nearby businesses and services.
         
        Location information may include:
         
        City or township
        Approximate location from IP address
        User-selected location
        Business location information
        Device location, if permission is granted
         
        You may disable location permissions through your browser or device settings. However, some location-based features may not work properly.

3. How We Use Your Information

We use collected information for the following purposes:

  • To operate and maintain the Platform
  • To create and manage user accounts
  • To create, verify, update, and display business listings
  • To publish reviews, ratings, photos, and comments
  • To help users search for local businesses and services
  • To personalize search results and recommendations
  • To respond to inquiries and support requests
  • To communicate with users and business owners
  • To detect spam, fake reviews, fraud, abuse, or security threats
  • To improve website speed, design, content, and functionality
  • To analyze user behavior and platform performance
  • To send service-related notices
  • To send promotional messages, where permitted
  • To process payments, invoices, or subscriptions, if applicable
  • To manage advertising, sponsored listings, and promotions
  • To comply with legal, regulatory, tax, and security obligations
  • To protect the rights, safety, and property of users, businesses, and our Platform
  • 4. User Accounts

  • When you register for an account, we may store your account details, profile information, activity history, saved businesses, submitted reviews, uploaded media, and communication preferences.

    You are responsible for keeping your login details confidential. If you believe your account has been accessed without permission, please contact us immediately.

    Users may update or delete certain account information through their account settings or by contacting us.

  • 5. Business Listings

  • Business owners, representatives, or authorized persons may submit, claim, or manage business listings.

    Business listing information may include:

    • Business name
    • Business category
    • Address
    • Phone number
    • Email address
    • Website
    • Social media links
    • Opening hours
    • Price range
    • Photos and videos
    • Business description
    • Services or products offered
    • Promotions or advertisements
    • Verification documents

    Some business information may be publicly displayed on the Platform so users can discover, contact, and review businesses.

    We may review, verify, edit, reject, or remove business listings that are inaccurate, misleading, unlawful, inappropriate, or in violation of our policies.

  • 6. Reviews, Ratings, Comments, and User Content

  • Users may post reviews, ratings, comments, photos, and other content on the Platform.

    When you submit user content, we may collect:

    • Your account name or display name
    • Review text
    • Rating score
    • Uploaded photos or media
    • Date and time of submission
    • IP address
    • Browser and device information

    User-submitted reviews, ratings, comments, and media may be visible to the public. Please do not post sensitive personal information, confidential information, or information you do not want others to see.

    We reserve the right to moderate, edit, hide, or remove content that we believe is false, abusive, offensive, unlawful, promotional, spam, harmful, or in violation of our Terms and Conditions.

  • 7. Media Uploads

  • If you upload images, videos, or files to the Platform, you should avoid uploading files that contain embedded location data, such as EXIF GPS data.

    Visitors may be able to download publicly available images and extract embedded metadata from them.

    By uploading media, you confirm that:

    • You own the content, or
    • You have permission to upload and share it, and
    • The content does not violate any third-party rights or applicable laws.
  • 8. Contact Forms and Inquiries

  • When you submit a form through our Platform, we may collect the information you provide, such as your name, email address, phone number, message content, business inquiry details, and any attachments.

    We use this information to respond to your inquiry, provide support, handle complaints, process business requests, and improve our services.

  • 9. Cookies and Similar Technologies

  • We use cookies and similar technologies to improve user experience and platform performance.

    Cookies may be used to:

    • Keep you logged in
    • Remember your preferences
    • Save form details
    • Improve search and listing features
    • Analyze website traffic
    • Detect spam and security threats
    • Personalize content
    • Support advertising and sponsored listings
    • 9.1 Essential Cookies

    • These cookies are necessary for the Platform to function properly.
    • 9.2 Functional Cookies

    • These cookies remember your preferences, such as language, location, or display settings.
    • 9.3 Analytics Cookies

    • These cookies help us understand how visitors use the Platform.
    • 9.4 Advertising Cookies

    • These cookies may be used to show relevant advertisements, measure ad performance, and support sponsored business listings.

      You can manage or disable cookies through your browser settings. However, disabling cookies may affect some Platform features.

  • 10. Login and Session Cookies

  • When you visit our login page, we may set a temporary cookie to check whether your browser accepts cookies. This cookie does not contain personal information and is usually removed when you close your browser.

    When you log in, we may use cookies to save your login session and display preferences. Login cookies may remain for a limited period unless you log out or clear your browser cookies.

  • 11. Analytics

  • We may use analytics tools to understand how users interact with the Platform.

    Analytics information may include:

    • Pages visited
    • Search terms used
    • Listings viewed
    • User clicks
    • Device information
    • Browser information
    • Approximate location
    • Traffic source
    •  

    Analytics data helps us improve the Platform, fix errors, understand user needs, and develop better features.

  • 12. Advertising and Sponsored Listings

  • We may offer advertising services, promoted listings, featured placements, banners, sponsored search results, or other promotional services to businesses.

    To manage advertising, we may collect or use:

    • Business information
    • Campaign preferences
    • Ad performance data
    • Clicks and impressions
    • User interaction data
    • Billing and payment information

    Sponsored or promoted content may be labeled where appropriate.

    • 13. Payments and Billing

    • If we offer paid services, subscriptions, advertisements, or premium business listings, we may collect payment-related information.

      Payment information may include:

      • Billing name
      • Billing address
      • Phone number
      • Email address
      • Invoice details
      • Transaction history
      • Payment confirmation records

      We may use third-party payment processors to handle payments securely. We do not intentionally store full card numbers unless necessary and legally permitted.

      • 14. Communications

      • We may contact you by email, phone, SMS, messaging applications, or in-platform notifications for purposes such as:

        • Account verification
        • Customer support
        • Business listing updates
        • Review or content notices
        • Security alerts
        • Service announcements
        • Payment or invoice reminders
        • Marketing messages, where permitted

        You may opt out of promotional communications, but we may still send important service or security messages.

        • 15. Information We Share

        • We do not sell personal information in the ordinary course of business. However, we may share information in the following situations.
        • 15.1 Public Information

        • Certain information may be publicly visible, including:

          • Business listings
          • Business contact details
          • User display names
          • Reviews and ratings
          • Photos and media
          • Comments
          • Public profile information
          • 15.2 Service Providers

          • We may share information with trusted service providers who help us operate the Platform, including:

            • Hosting providers
            • Cloud storage providers
            • Email service providers
            • Analytics providers
            • Payment processors
            • Customer support tools
            • Security and spam detection services
            • Advertising technology providers
            • Website maintenance providers

            These service providers are expected to use information only for the services they provide to us.

            • 15.3 Business Owners

            • If you contact a business through our Platform, we may share your submitted information with that business so they can respond to your inquiry.
              • 15.4 Legal and Safety Reasons

              • We may disclose information where necessary to:

                • Comply with applicable laws and regulations
                • Respond to lawful requests from authorities
                • Enforce our Terms and Conditions
                • Investigate fraud, spam, abuse, or security incidents
                • Protect users, businesses, the public, or our Platform
                • Defend legal claims
                • 15.5 Business Transfers

                • If our business is involved in a merger, acquisition, restructuring, investment, sale of assets, or transfer of ownership, user information may be transferred as part of that transaction.
          • 16. Third-Party Services and Embedded Content

          • Our Platform may include links, maps, videos, social media plugins, payment gateways, advertisements, or embedded content from third-party websites and services.

            Examples may include:

            • Map services
            • Social media platforms
            • Video platforms
            • Payment gateways
            • Analytics tools
            • Advertising networks
            • Business websites

            Third-party services may collect information about you independently. Their privacy practices are governed by their own privacy policies, not this Privacy Policy.

            We encourage users to review third-party privacy policies before using those services.

            • 17. Spam Detection, Fraud Prevention, and Automated Moderation

            • We may use automated or manual systems to detect:

              • Spam
              • Fake reviews
              • Fraudulent activity
              • Duplicate content
              • Abusive behavior
              • Security threats
              • Suspicious login attempts
              • Misleading business information

              Automated tools may help us moderate reviews, comments, business listings, and user submissions. However, final decisions may also involve human review where appropriate.

              • 18. How Long We Keep Your Information

              • We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain security, prevent fraud, and enforce our agreements.

                Examples of retention practices include:

                • Account information may be kept while your account remains active
                • Reviews, ratings, and comments may be retained unless removed under our policies
                • Business listings may remain visible until updated, removed, or deactivated
                • Transaction and billing records may be retained for tax, accounting, and legal purposes
                • Security logs may be kept for fraud prevention and system protection
                • Contact form submissions may be retained for customer support and recordkeeping

                When information is no longer needed, we may delete, anonymize, or securely archive it.

                • 19. Your Rights and Choices

                • Subject to applicable laws and practical limitations, you may request to:

                  • Access the personal information we hold about you
                  • Correct inaccurate or outdated information
                  • Update your account details
                  • Delete your account
                  • Request removal of certain personal information
                  • Withdraw consent where processing is based on consent
                  • Object to certain uses of your information
                  • Request a copy of your personal information
                  • Opt out of promotional communications

                  To make a request, please contact us at:

                • Email: 

                • We may need to verify your identity before processing your request.

                Some information may not be deleted immediately if we are required to keep it for legal, administrative, security, tax, or dispute-resolution purposes.

                  • 20. Business Owner Rights and Responsibilities

                  • Business owners or authorized representatives may request to claim, update, correct, or remove certain business listing information.

                    Business owners are responsible for ensuring that the information they provide is accurate, lawful, up to date, and not misleading.

                    We may require verification before allowing changes to a business listing.

                    • 21. Security of Your Information

                    • We use reasonable administrative, technical, and organizational safeguards to protect personal information.

                      Security measures may include:

                      • SSL or HTTPS encryption
                      • Secure hosting
                      • Access controls
                      • Password protection
                      • Malware monitoring
                      • Firewalls
                      • Backup procedures
                      • Security updates
                      • Staff access limitations
                      • Review of suspicious activity

                      However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

                      • 22. Data Breach Procedures

                      • If we become aware of a data breach that may affect personal information, we will take reasonable steps to:

                        • Investigate the incident
                        • Contain the risk
                        • Secure affected systems
                        • Assess the type of information involved
                        • Notify affected users where appropriate or legally required
                        • Cooperate with relevant authorities where necessary
                        • Improve safeguards to reduce future risks
                        • 23. International Data Storage and Transfers

                        • Our servers, service providers, or technology partners may be located inside or outside Myanmar.

                          By using our Platform, you understand that your information may be processed or stored in countries that may have different data protection rules from Myanmar.

                          Where practical, we take reasonable steps to protect personal information transferred or processed outside Myanmar.

                          • 24. Children’s Privacy

                          • Our Platform is not intended for children under the age of 13.

                            We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete such information.

                            Parents or guardians who believe a child has provided personal information may contact us.

                            • 25. Sensitive Personal Information

                            • Users should avoid posting sensitive personal information on public areas of the Platform.

                              Sensitive information may include:

                              • National registration details
                              • Passport numbers
                              • Financial information
                              • Medical information
                              • Private addresses
                              • Passwords
                              • Personal identification documents
                              • Confidential business documents

                              If you submit sensitive information for verification, support, or legal purposes, we will handle it with reasonable care and use it only for the purpose for which it was provided.

                            • 26. User-Generated Content Disclaimer

                            • Reviews, ratings, comments, photos, and other user-generated content represent the opinions and experiences of individual users.

                              We do not guarantee the accuracy, reliability, completeness, or fairness of user-generated content.

                              Businesses and users may report inappropriate, false, harmful, or unlawful content for review.

                            • 27. Accuracy of Business Information

                            • We try to keep business listing information accurate and useful. However, business details such as opening hours, addresses, phone numbers, prices, services, and availability may change.

                              Users should confirm important information directly with the business before making decisions, purchases, bookings, or visits.

                            • 28. Links to Other Websites

                            • Our Platform may contain links to external websites.

                              We are not responsible for the privacy practices, content, security, or policies of third-party websites. Visiting external websites is at your own risk.

                            • 29. Do Not Track Signals

                            • Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to such signals, our Platform may not respond to them.

                              You can control cookies and tracking preferences through your browser, device, or third-party settings.

                            • 30. Compliance With Applicable Laws

                            • We aim to operate our Platform in accordance with applicable laws, regulations, and official requirements in Myanmar.

                              Users and business owners are responsible for ensuring that the content, information, reviews, listings, advertisements, and materials they submit comply with applicable laws and do not violate the rights of others.

                            • 31. Changes to This Privacy Policy

                            • We may update this Privacy Policy from time to time.

                              When we make changes, we may update the “Last Updated” date at the top of this page. Significant changes may be announced through the Platform, email, or other appropriate channels.

                              Your continued use of the Platform after changes are posted means you accept the updated Privacy Policy.

                            • 32. Consent

                            • By accessing or using our Platform, creating an account, submitting a business listing, posting a review, uploading content, or contacting us, you confirm that you have read, understood, and agreed to this Privacy Policy.